Terms of Service

1. Agreement and parties

The subscribing employer (Customer) contracts with the app owner (Provider) for access to Crestlio. Individual users access the service through their employer's tenant and are bound by these terms and by their employer's internal policies.

2. Subscriptions, seats and billing

• • Access is licensed per named seat for the subscription term stated at sign-up
• • Fees are billed in advance; seat additions are prorated to the current term
• • Non-payment may lead to suspension after written notice; data is retained during suspension
• • Prices may change at renewal with at least 30 days' written notice

3. Customer data ownership

Customer retains all rights to the employment records it enters. Provider processes that content only to deliver, secure and support the service, on documented instructions, and never sells it, uses it for advertising, or uses it to train models.

4. Acceptable use

Use of the service is subject to the Acceptable Use Policy. Provider may suspend accounts engaged in unlawful activity, security circumvention, or conduct that endangers other tenants, with notice where lawfully permitted.

5. No employment decision-making

Crestlio documents a development or offboarding process. It produces no score, ranking, prediction or recommendation about any person. Every employment determination is written and approved by an authorized person at the Customer, who remains solely responsible for it.

6. Availability and support

Provider targets high availability and performs maintenance with advance notice where practicable. Committed uptime, response times and credits, if any, are set out in the order form; no service level is implied by this page.

7. Confidentiality and security

Each party protects the other's confidential information with no less than reasonable care. Provider's technical and organizational measures are described on the Security & Trust page and in the Data Processing Agreement.

8. Warranties and disclaimers

Provider warrants that it will provide the service with reasonable skill and care. Except as expressly stated, the service is provided without further warranties, and Provider does not warrant that use of the service will satisfy any specific legal or regulatory obligation of the Customer.

9. Limitation of liability

Neither party is liable for indirect or consequential loss. Each party's aggregate liability is limited to the fees paid in the twelve months preceding the claim, except for liability that cannot be limited by law, including for death, personal injury, or wilful misconduct.

10. Term, termination and data return

Either party may terminate for material breach not cured within 30 days. On termination, Customer may export its data for 30 days, after which it is deleted or archived in line with the tenant's configured retention policy, subject to any active legal hold.

11. Changes to these terms

Material changes are notified at least 30 days before they take effect. Superseded versions remain available on request, alongside the versioned Data Processing Agreement.

12. Governing law and disputes

Governing law, venue and any dispute-resolution mechanism are those stated in the signed order form. Where no order form exists, the parties will agree them in writing before real employee data is entered.